Frequently asked questions

Start with your manufacturer, exact model, year and the part number where available. Use the catalog search and filters to narrow the listings, then compare specifications and included components. A similar name or photograph does not establish compatibility.

Our fitment guide explains the details to check. If anything is unclear, send us the product link and your application before ordering.

Condition varies by item and is shown on its listing. Read the description and review the actual catalog photographs for that specific product.

Every product in the catalog currently has a native sale price at either 20% or 30% below its displayed regular price. The exact saving appears on the listing. The marked sale price is applied in your cart without a coupon for this offer.

Product sale savings apply to the item price. U.S. shipping is free; applicable taxes and international shipping and import charges are separate. Product availability and purchase restrictions still apply. See current offer details before ordering.

Check the item’s description and specifications for included components, accessories and exclusions. Do not assume an engine, transmission or outboard includes additional wiring, controls, brackets or installation equipment unless the listing explicitly states it. Ask us about the exact listing if the supplied components are unclear.

Guest checkout is available. We accept credit and debit cards, with Apple Pay, Google Pay and Amazon Pay available through express checkout on compatible devices and in supported locations. The payment methods available for your order are shown at checkout. Do not email payment-card details or share them in the virtual assistant.

An order acknowledgement confirms receipt of your request; acceptance is confirmed when we send a dispatch confirmation. If we cannot fulfill an order, we will contact you about cancellation and a full refund.

All European orders ship from Niederkircher Str. 10, 54294 Trier, Germany. Estimated delivery is 7–14 working days after payment confirmation, including preparation and transport. For European delivery help, call +1 (862) 202-7054 or message us on WhatsApp.

We offer delivery to the 50 United States and Washington, DC, the 27 EU countries, the United Kingdom, Norway, Switzerland and Iceland. UK online payment is subject to a configured import/VAT collection arrangement. Standard checkout does not support US territories, military addresses or other destinations.

A complete accessible street address is required; we cannot deliver to a post-office box. Read the shipping policy for destination and delivery details.

Standard shipping is free for all U.S. orders, including Alaska and Hawaii, with no minimum purchase. For supported European destinations, charges depend on the product’s shipping class, destination and quantity. See the shipping rate table.

European delivery rates have been reduced by 50% for every order, with no minimum purchase. The reduction is already included in the published rates. The delivery page shows euro amounts using the same exchange rate and rounding as checkout; select EUR to pay in euros.

The published charges cover delivery; any applicable non-EU import charges remain separate. Review the full order total before payment.

Published freight charges include packing, standard transport, standard residential delivery and liftgate service where required and accessible. Standard freight delivery is curbside; it does not include inside placement, installation or assembly.

Provide a reachable contact number for delivery scheduling. If access prevents standard delivery, we will explain the issue and offer an agreed alternative or a full cancellation/refund before dispatch. See the delivery terms for the complete policy.

European delivery takes an estimated 7–14 working days after payment confirmation, including order preparation and transport from Trier, Germany. For U.S. orders, we prepare and dispatch within 1–2 business days after payment confirmation, followed by 3–6 business days in transit within the contiguous U.S., so most U.S. orders arrive in 4–8 business days.

These are planning estimates, not guaranteed arrival dates. Exceptional carrier disruption and customs checks for non-EU destinations can add time. Read the full destination estimates; tracking or freight dispatch information is sent when the carrier provides it.

Euro and other supported local currencies are available. The store automatically selects a supported currency based on your approximate location, and you can change it using the currency selector. The currency charged and available payment methods appear at checkout. WooPayments applies its exchange rates and rounding; your bank or payment provider may charge additional fees. Bank transfer is available in USD.

European orders dispatch from Germany. Deliveries to non-EU destinations or special customs territories may incur import VAT, customs duty, processing or brokerage, unless checkout explicitly says a charge is included. The recipient is responsible for applicable import clearance and charges, subject to mandatory local law. Read the international delivery terms before ordering.

Notify us within 30 calendar days after delivery if you wish to return an item, then send it back within 14 calendar days after notifying us. You can email [email protected] or use the return and cancellation form.

There is no restocking or administrative return fee. For voluntary returns beyond mandatory consumer rights, the item must remain unused, uninstalled and in its delivered condition. Read the full return policy for inspection, supplied components, refunds and your statutory rights.

For a change of mind, the buyer pays return delivery. If we arrange a prepaid return, its disclosed charge is capped at the standard, undiscounted outbound rate for the item’s shipping class and destination; a lower actual arranged cost is charged when applicable.

We cover reasonable return delivery for incorrect, damaged or faulty goods. Contact us before arranging your own freight so we can agree a suitable service. The return policy explains the complete terms.

Keep the packaging and contact [email protected] with the order reference, a description and useful photographs. Where possible, note visible freight damage on the carrier’s delivery record. Reports made later than 48 hours are not automatically rejected, and your legal rights are unaffected.

We will arrange an appropriate remedy under applicable law. Do not send order information or other personal details through the virtual assistant; use our contact page or email.

A product-specific commercial or manufacturer warranty applies only when it is expressly stated on that product’s listing. We do not imply a blanket manufacturer warranty or authorized-dealer status. Any stated warranty is additional to mandatory consumer rights and does not replace them.

You may request cancellation before dispatch. Once the order has dispatched, the return process applies. Use the cancellation form or email [email protected].

For a product question, email your model/part number and the listing link. Sarah is a virtual assistant for public website information; contact the TorqueHarbor team directly for private order support.