Change of mind
Tell us within 30 calendar days after delivery if you wish to return an item. Email [email protected] or use our return and cancellation form. Include your order number, the item and your contact details. A reason is helpful but is not required for a change-of-mind return. We will provide return instructions; notifying us before the deadline preserves your request even if instructions arrive later.
Send the item back within 14 calendar days after notifying us. Return all supplied components and protect the item for transit. Please retain original packaging where practical; lack of original packaging alone does not remove your statutory rights. You may inspect a product as you would in a store. For voluntary returns beyond mandatory consumer rights, items must remain uninstalled, unused and in their delivered condition. Where law permits, a deduction may apply for demonstrable loss in value caused by handling beyond what was necessary to establish the item’s nature, characteristics and function.
Return delivery costs
For a change of mind, the buyer pays return delivery. We can arrange a prepaid return and deduct its disclosed cost from the refund. The maximum charge per returned item is the standard, undiscounted outbound rate for its shipping tier and destination shown in our shipping rate table, even if outbound delivery was free or discounted. If our actual arranged cost is lower, we charge that lower amount; TorqueHarbor covers any excess. This applies to bulky items and freight collection as well as parcels. You may instead arrange a suitable tracked service at your own cost.
There is no restocking or administrative return fee. We cover reasonable return delivery for incorrect, damaged or faulty goods. Contact us before arranging your own freight so we can agree a suitable service. Reports made later than 48 hours are not automatically rejected, and your legal rights are unaffected.
Refunds and cancellation
You may request cancellation before dispatch. If dispatch has already occurred, the return process applies. Refunds are issued to the original payment method, including the original standard outbound delivery charge for a full qualifying return; any extra cost of a premium service chosen by you is not refunded. For a partial return, any refund of outbound delivery reflects the amount attributable to the returned item and applicable law.
We process refunds without undue delay and within 14 calendar days of your cancellation notice. We may withhold the refund until the returned goods arrive or you provide evidence that they were sent back, whichever occurs first, where permitted by law. Your payment provider may take additional time to show the credit. Import charges paid directly to a carrier or customs authority are handled under that authority’s refund process; we will provide reasonable supporting documentation.
Faulty, incorrect or damaged goods
Email the order reference, a description and useful photographs. We will arrange an appropriate remedy under applicable law, which may be repair, replacement, a price reduction or a refund. Any manufacturer’s warranty is additional to statutory rights and applies only when specifically stated for the product. No blanket manufacturer’s warranty is implied.
EU and other mandatory consumer rights
This policy is additional to, and does not limit, mandatory consumer rights, including applicable withdrawal rights, conformity guarantees and remedies. EU consumers ordinarily have at least 14 days from delivery to withdraw from an online goods contract. Where national law gives greater protection, that protection applies. No custom-made or other exception will be asserted unless it legally applies and was clearly disclosed before purchase.
Return contact and address
TorqueHarbor
1 Montgomery St, Belleville, NJ 07109, United States
[email protected]
Contact us to schedule freight and obtain packing instructions before dispatching a large item. Do not send cash or payment-card details with a return.
